1. About KAIZEN365 Technology
KAIZEN365 Technology is a managed IT services provider based in Jordan, delivering professional IT support, cloud services, cybersecurity, and IT consulting services to organizations across Jordan and the Middle East.
Our objective is to provide reliable, secure, and efficient IT services while building long-term partnerships with our clients.
2. Scope of Services
KAIZEN365 Technology provides managed IT services, including but not limited to:
- Managed IT support
- Remote and on-site IT support
- Cloud services and administration
- Network and infrastructure management
- Cybersecurity services
- Backup and disaster recovery solutions
- IT consulting and project-based services
Specific service scope, deliverables, and terms are defined separately in proposals, quotations, or service agreements.
3. Service Limitations
All services are provided on a best-effort basis unless otherwise agreed in writing.
KAIZEN365 Technology does not guarantee uninterrupted, error-free, or continuous availability of services.
4. Client Responsibilities
Clients are responsible for:
- Providing accurate, complete, and up-to-date information
- Maintaining valid licenses for all software in use
- Following reasonable security best practices
- Granting authorized access to systems, accounts, and premises when required for service delivery
Failure to meet these responsibilities may affect service delivery or resolution timelines.
5. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan.